Demography and social economy, 2016, 3(28):120-132
doi: https://doi.org/10.15407/dse2016.03.120

Yu.V. Goremykina
PhD (Еcon.), Researcher
Ptоukha Institute for Demography and Social Studies of the National Academy of Sciences of Ukraine
01032, Ukraine, Kyiv, blvd. Taras Shevchenko, 60
E-mail: J_19@rambler.ru

MONITORING AND EVALUATION OF THE QUALITY AND EFFICIENCY OF SOCIAL SERVICES: APPLIED ASPECT
Section: HUMAN DEVELOPMENT AND SOCIAL PROBLEMS
Language: Ukrainian
Abstract: This article deals with the practical implementation of the monitoring and evaluation of social services. The model of monitoring and the methodology that is focused on evaluation of the quality and efficiency of social services is proposed for the practical use. The specificity of expert evaluation of social services, including the criteria for the selection of experts and interpretation of expert information is analyzed. The necessity of involvement of the recipients and workers providing social services in the monitoring and evaluation of social services is grounded. Particular attention is paid to the role of the quality and adequacy of resource support for the organizations that provide social services. This approach can be included in the overall monitoring system of social services that will enable to evaluate the effectiveness of the system of social services objectively and comprehensively. It can be used at the all levels of management starting from the level of a particular institution of sphere of social service and up to the level of the Ministry of Social Policy of Ukraine.
Key words: social services, evaluation of social services, monitoring of social services, social service providers, recipients of social services, funding for social services.
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